Greyspace: Strategic Engagement Solutions vision is to provide a service that strategically bridges the cultural dialogue gap in a way that is respectful and meaningful to clients and that develops the capacity communities both domestically and internationally.

With a focus on strategic preparation and decision making, Greyspace will provide a professional, high quality service which will help parties interact in a way that maximises business outcomes.

In striving to deliver a professional, personal and high quality service, Greyspace is committed to a range of internal and external standards.

Internal Standards:  In order to maintain consistent quality standards, Greyspace is committed to the following practices:

• Initial Job Suitability Assessment Checklist – creating meaningful partnerships.
• Confidentiality – commitment to best practices.
• Time-frame Standards – commitment to deliver service according to quote.
• Quotes – no amendments made without written approval by all relevant parties.
• Agreement to Mediate Contract – opportunity to make informed decision.

External Standards:  As well as these internal practices, Greyspace: Strategic Engagement Solutions is committed to and supports the following standards:

• National Mediator Standards – www.nadrac.gov.au
• LEADR Professional Standards – www.leadr.com
• Northern Territory Community Justice Centre Act & Professional Standards

Principles

Foundations are the critical building blocks of any undertaking and are built upon principles and values. In order to achieve the above vision, Greyspace has adopted the following principles:

• Integrity: Integrity is consistency of actions, values, methods, measures, principles, expectations and outcomes. Integrity measures consistency between one’s actions and one’s principles and methods used. (http://en.wikipedia.org/wiki/Integrity)

• Mutual Respect: Listening with respect of the skills, knowledge and needs of parties - allowing space for mutuality in both process and outcomes.

• Accountability: Accountable practices internally and in all aspects of service delivery.

• Capacity: A commitment to explore, support and develop the capacity of clients and communities with a vision of creating self sufficiency.

• Collaboration: Working flexible in partnership with clients and communities in a way which empowers and achieves results.